About / Benjamin Nwandu
The conversation is just the beginning.
I build Conversational AI systems that turn conversations into business actions.
My focus.
Voice AI, AI automation, and agentic systems — with a focus on the workflows, APIs, human controls, and evaluation that surround the conversation.
My portfolio explores a connected question: how can conversational intent become useful, reliable action?
Informed by quality
The happy path is only the beginning.
As a QA Analyst at VoiceROI, I reviewed inbound and outbound Voice AI interactions across client systems. My reviews covered hallucinations, incorrect names, booking behavior and failures, script adherence, call drop-offs, and conversation quality.
That perspective informs how I approach validation, testing, and human escalation in system design.